In early 2008, ServerWare™ Sdn Bhd is appointed as an Intel® Authorised Service Provider
thus enchancing our recognition as a qualified server service provider. Looking ahead
the need to bridge services from intel's renown support eco system to end customers and
resellers, Serverware™ is proud to be part of Intel® ASP support flow.
Promising excellent services, support and peace of mind.
Who are Intel® Authorised Service Providers (Intel® ASP)?
Intel® Authorised Service Providers are a core group of qualified
professionals with vast experience in building and managing
servers. A special team of industry leaders who have the backing
of the best of breed training and unmatched domain knowledge.
Whom do Intel® ASPs support?
Intel® ASP’s are empowered to offer standardized support
services exclusively to Intel® Resellers & Intel® End Customer to
ensure complete peace of mind through reliable support services
for Intel Box Servers & Storage Products.
Why buy support services from Intel® ASPs?
Added to the unparalleled experience & skill sets in building and
maintaining servers, the Intel® ASP service also brings along:
Enhanced Support - Vast experience of years of building and
integrating servers, translates into eliminating potential
problems even before they occur and quick resolution of
technical issues.
Customized Service Packs –
Flexibility to choose level of service
to match criticality.
Cost Effective Support –
Pay only for the essential basic services
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9 x 5 Next Business Day Service |
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24 x 7 Same Business Day Service |
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9 hours a day – 10 am to 7 pm |
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24 hours a day |
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5 days a week – Monday to Friday |
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7 days a week (except public holidays) |
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Next Business Day coverage |
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Same Business day coverage |
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Cut off time for call logging: 6 pm |
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No cut off time. Special support number |
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Distance covered – upto 300 kms* |
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required for priority access to Intel ASP
support team. |
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Distance covered – upto 100 kms* |
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9 x 5 Same Business Day Service |
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24 x 7 Next Business Day Service |
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9 hours a day – 10 am to 7 pm |
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24 hours a day |
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5 days a week – Monday to Friday |
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7 days a week (except public holidays) |
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Same Business Day coverage |
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Next Business day coverage |
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Cut off time for call logging: 2 pm |
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No cut off time. Special support number |
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Distance covered – upto 100 kms* |
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required for priority access to Intel ASP support team. |
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(50 kms for Metro locations) |
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Distance covered – upto 300 kms* |
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24 x 7 - 8 Hour Call To Resolve Support |
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Same Business Day coverage |
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24 hours a day |
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Intel ASP to stock inventory on a
customer to customer basis |
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7 days a week (except public holidays) |
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No cut off time. Special support number |
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8 hour Call to Resolve support |
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required for priority access to Intel ASP
support team. |
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Distance covered – upto 100 kms* |
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5 Year Warranty Extension |
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9 x 5 Return To Bench Support |
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Warranty extension from 3 years to 5 |
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For customers where distance is more
than 300 kms. |
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years for select products |
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Return to Bench service by Courier pick up
and drop off. |
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Provides Intel component coverage only. |
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9 hours a day 5 days a week (public holidays excluded) |
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Total system coverage at discretion of Intel ASP |
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Courier pick up cut off time 4pm
(subject to agreement by agency) |
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Covers standard warranty support only. |
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Courier must verify physical condition by
visual inspection |
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Subject to inspection by Intel ASP engineer. |
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In-transit damage to equipment not covered
by Intel ASP. Separate insurance coverage
is necessary by customer. |
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service pack from above list. |
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May need services of a
third party inspection by a local reseller
available at customer premises. |
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Additional support services need add-on |
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